The course is divided into short modules and uses text, audio narration, graphical images, drawings, and video to illustrate the proper procedures for diagnosing and resolving common issues to improve the effectiveness of field support engineers and speed time-to-resolution.
Prerequisites: There are no prerequisites to participate in the training, but Cisco CCT TelePresence certification requires a passing score on the RSTECH exam 640-692.
Estimated Duration: 5-6 Hours
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