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Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician

Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician

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Product Code: SS-MS-70-685_P

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This exam is intended to validate a candidates ability to support medium to very large computing environments that use Windows 7. These responsibilities include setting the strategic direction for the client computers, the supporting infrastructure, and the applications.Candidates for this exam support end users who run Microsoft Windows 7 in a corporate environment. They should have experience using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications.Candidates should be able to resolve operating system issues by telephone, email, connecting to an end user's system remotely, or by visiting an end user's desktop. They should have a working knowledge of operating in an Active Directory domain environment.This exam measures candidates ability to accomplish these technical tasks:- Identifying Cause of and Resolving Desktop Application Issues- Identifying Cause of and Resolving Networking Issues- Managing and Maintaining Systems That Run Windows 7 Client- Supporting Mobile Users- Identifying Cause of and Resolving Security Issues

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