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MB-230: Microsoft Dynamics 365 Customer Service Microsoft Official Practice Test

MB-230: Microsoft Dynamics 365 Customer Service Microsoft Official Practice Test
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MB-230: Microsoft Dynamics 365 Customer Service Microsoft Official Practice Test Free Demo MB-230: Microsoft Dynamics 365 Customer Service Microsoft Official Practice Test MB-230: Microsoft Dynamics 365 Customer Service Microsoft Official Practice Test MB-230: Microsoft Dynamics 365 Customer Service Microsoft Official Practice Test MB-230: Microsoft Dynamics 365 Customer Service Microsoft Official Practice Test

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  • Microsoft Official Practice Test
  • Detailed answers and references
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The MeasureUp MB-230 Microsoft Dynamics 365 Customer Service practice test is designed to help candidates prepare for and pass the Microsoft MB-230 exam. This exam measures your ability to accomplish the following technical tasks: perform configuration; manage cases and the knowledge base; manage queues, entitlements, and SLAs; and configure Forms Pro.


This test contains 185 questions and covers the following objectives:

  • Manage cases and knowledge management - 62
  • Manage queues, entitlements, and service-level agreements - 43
  • Implement scheduling - 8
  • Implement Omnichannel for Customer Service - 20
  • Manage analytics and insights - 12
  • Implement Customer Service workspaces - 9
  • Implement Microsoft Power Platform - 15
  • Implement Connected Customer Service - 16

    • System Requirements
    Windows 7 or newer, OSX 10.9 or newer
    Browser Requirements:
    PC: Chrome 39 or newer; Firefox 34 or newer; Internet Explorer 10 or newer
    Linux: Chrome 39 or newer; Firefox 34 or newer
    Mac: Chrome 39 or newer; Firefox 34 or newer; Safari 8 or newer
    iOS: Safari 8 or newer; Chrome 39 or newer
    Android: 4.0 or newer; Chrome 39 or newer

    This practice test demo is a short version of the complete practice test.

    Specify your preferred testing environment in practice mode or select certification mode to closely simulate the actual testing environment. Try one and see for yourself.

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